Refund policy

We want you to be happy with your rolltop bag. If you are not, here is how returns, exchanges, refunds and cancellations work.

Returns and exchanges

You can return or exchange a bag within 7 days of delivery. To be eligible it must be unused, in its original condition, with all tags and its original packaging.

We cannot accept bags that have been used, washed, conditioned, altered or damaged after delivery, or that are returned without their original packaging. Natural variation in leather grain, shade and markings is a feature of the material and not a defect.

How to start a return

Write to support@rolltop.in with your order number, the reason and a few photos. We will confirm eligibility and share the return instructions. Please do not send anything back before you hear from us. Return shipping is at your cost unless the bag arrived damaged, defective or was not what you ordered. In those cases we arrange and pay for the pickup.

Damaged, defective or wrong item

Tell us within 48 hours of delivery with photos and, if you have one, an unboxing video. We will replace the bag or refund you in full, including shipping.

Refunds

Once the returned bag reaches us and passes inspection, we issue the refund within 5–7 business days. Prepaid orders are refunded to the original payment method; your bank may take a few more days to show it. Cash on delivery orders are refunded by bank transfer or UPI to the account you share with us.

Failed or duplicate payments

If a payment fails or is charged twice but the money leaves your account, the extra amount is normally reversed automatically by your bank or payment provider within 5–7 business days. If it is not, write to us with the transaction reference and we will follow it up.

Exchanges

Exchanges for another shade or style are subject to stock. If the replacement costs more, you pay the difference; if it costs less, we refund it.

Cancellations

You can cancel an order for a full refund any time before it is dispatched. Once it has shipped, please refuse delivery or follow the returns process above.

Warranty

Every rolltop bag carries a 6-month warranty from the date of delivery against manufacturing defects in stitching, zips and hardware. If something fails in normal use, write to us with your order number and photos and we will repair or replace it. The warranty does not cover normal wear, scratches, colour change, water damage, misuse or alterations. Scuffs, creases and patina are the leather ageing, not defects.

Contact

RUDRA CRATE (brand: rolltop®)
2nd Floor shop no 1058, The Palladium mall, Milanio Road, Punagam, Surat - 395010, Gujarat, India
Email: support@rolltop.in
Phone / WhatsApp: +91 99049 67466
Hours: Monday to Saturday, 10am to 7pm IST